1Question: Do you have a Lost and Found department?
Yes, we do. Please call 857 284 3050. and ask for Lost & Found. It’s 24 hour service please understand that. Sila Transportation is not responsible for any articles that are lost or left in the limousines, but we will certainly do our best to help you locate any lost items.
2Do you have child seats in your limousines and sedans?
yes we do have child seats, but all vehicles are equipped with the proper seat belts if you choose to bring your own child seat. and we can bring you one. This service has an additional fee.
3Do your rates vary based upon time of day or day of week?
Our rates are the same seven days a week except that there is a late night surcharge for trips started after 12:00 AM and before 6:00AM.
4What credit cards do you accept?
We take all major credit cards including American Express, Diners Card, Discover Card, MasterCard, Visa and PXT Money.
5What happens if my flight is delayed?
At Sila Transportation , we have the technology to monitor all flights arriving at Boston Logan Airports, providing we have your correct flight information. As your estimated arrival approaches, our system will automatically update your reservation with any changes in arrival time. Therefore, there is no need to call and inform us of delays we will have this information. The only time we ask that you call is if you are bumped to a different flight or you missed your flight.
6Will your driver help me with my luggage?
Yes, our drivers are trained to help you with your luggage
7What happens if I go over the rented time?
You are responsible for any additional time over your rented time, if the vehicle is available. { If not reserved for another client immediately following your booked time.}
8Is alcohol permitted in the automobile?
Alcohol is not permitted in the automobile.
9Do you meet passengers in the airport?
Yes, we provide a service called baggage meets. Since September 11th, airport regulations restrict our greeters from going to the gates, so our greeters meet passengers in the baggage claim area. Our greeters carry black & white Sila Transportation Service signs with the passengers’ last names. This service has an additional fee and requires a private car.
10

WAIT TIME POLICY

We understand your day doesn't always go according to plan. That's why we created a wait time policy with an industry-leading grace period.Your grace period is determined by your pick-up location and starts at your scheduled pick-up time. If your grace period finishes and you have not arrived, you're charged $1/minute in wait time fees.
Airport/Cruise Terminal Pick-up
Flights are unpredictable. We recommend that you provide us with your flight information so we can track your flight and help you avoid wait time fees. You have the option to opt out of providing us with your flight information however you may incur unnecessary fees or be kept waiting if your plane arrives later or earlier than planned.
Domestic Flight/Cruise Terminal: 30 Minutes
International Flight: 60 Minutes
Non-Airport Pick-up
15 Minutes
Grace Period
When the grace period has passed, we will contact you. If we don't hear from you, your ride will be cancelled 60 minutes after the grace period has ended. You will be charged the wait time incurred plus all other applicable charges, with the exception of tip and tolls. If you need to extend the wait time, no problem—just give us a call.